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Canada Post strike update

Alternative payment methods and online claims service

The Canadian Union of Postal Workers (CUPW), who work for Canada Post, have announced they will begin striking on a rotating basis on DATE. This means mail will still be accepted and delivered, but service levels will be impacted as the Canada Post workforce won’t be operating at full capacity. Wawanesa Life will operate as normal; however, we anticipate delays in sending and receiving mail. We understand you will be in the same position.

Please know Wawanesa online services, along with other methods of sending and receiving payment, are always available to use. Whether you are an Individual, Group member or both, find your alternative options on this page.

We will keep you informed as the situation evolves with any recommended actions you can take, as well as other important updates.

Individual

As an Individual Life member, the following premium payment methods are always available to you and will not be impacted by the postal disruption.

  1. Telephone or Online Banking through your financial institution.
    Please check with your financial institution on how you can pay online. Make sure to make it payable to “Wawanesa Individual Life and Health Insurance” to avoid delays in applying your payment towards your policy.
  2. Cheque or Money Order sent by Courier to:
    Wawanesa Life
    Individual Operations
    236 Carlton St
    Winnipeg, MB R3C 1P5
  3. Pre-Authorized Debit (PAD)

If you require any further information, please contact:

Individual Insurance Policies:
Life Services at 1-800-263-6785 or email lifeservices@wawanesa.com

Investment Policies:
Annuity Services at 1-800-263-6785 or email annuities@wawanesa.com

Group

As a Group Plan member or Group Plan Sponsor, we encourage you to use the following online services that are always available to you and will not be impacted by the postal disruption.

Submitting claims and receiving claims payments

Submit claims using either of these services and elect for direct deposit/Electronic Funds Transfer for claims payments:

  1. Plan Member Online Claims
  2. Wawanesa Life Mobile App*

*Plan Members who are registered for Plan Member Online Claims can download the Wawanesa Life Group Benefits Mobile App for both Apple and Android devices.

Short Term Disability, Long Term Disability, Life and Critical Illness claims

Find forms to submit claims for disability, Life and Critical Illness here on our website. Forms can be sent to wawanesalife-claims@wawanesa.com.

Direct billing

All pharmacies and dental offices offer the ability to submit claims electronically for direct billing to the insurer listed on your benefits card.

Ensure your group benefits information is updated to avoid paying up front and waiting for reimbursement. Insurance coverage is through Wawanesa Life, with GreenShield proving auto adjudication services to Wawanesa Life.

If you require any further information, please contact:
Group Customer Service at 1-800-665-7076, Option 1

Online services for Plan Administrators and healthcare providers