Digital customer experience
Group Benefits Online is Wawanesa Life's electronic administration and claims platform, designed for both Plan Sponsors and Plan Members. The platform offers two distinct sites: one for Plan Sponsor online administration and another for Plan Member online claims. Both sites are accessible anytime, anywhere.
To access these sites, all users must register for one or both.
Plan Sponsor online administration
$psLink.bodyOur secure Plan Sponsor online administration portal simplifies the day-to-day activities performed by Plan Administrators.
Features include:
Plan Member Management
- Add, modify, or terminate Plan Members
- View Plan Member coverage details
- Make changes to Plan Members' coverage
Administrative and Support Services
- View or print recent billing statements (last 12 months)
- Access documents, forms, and booklets
- View Plan Sponsor specific announcements
- Contact Group customer service
- View Group Benefits Administration Guide
Plan Member online claims
$pmLink.bodyThe Plan Member online claims site provides quick and easy access for Plan Members to manage their benefit plans 24/7 from their computer or mobile device using the app.
Our mobile app is also available for Plan Members who are registered for Plan Member online claims. The app can be downloaded for both Apple and Android devices.
Features include:
Claims Management
- Access and submit claims (health, dental, drug, paramedical)
- Print claim forms for Health and Dental coverage
- View and print Explanation of Benefits of any processed claim
- Check coverage eligibility for drugs and services
Plan and Account Management
- View Plan Member booklet
- Sign up for direct deposit or Electronic Funds Transfer (EFT)
- View Spending Account balances
- Print replacement ID Cards or store them in your digital wallet (mobile)
Healthcare and Support Services
- Find healthcare providers
- Access Employee Assistance Programs (EAP) such as counselling
- Access Telemedicine service and connect with a virtual specialist 24/7/365
Available for Apple and Android Devices
Easy to install and log in so your employees can get the services they need wherever they need it.
Online support
$osLink.bodyOur website has resources to support Plan Members, Plan Sponsors and Brokers:
- Forms
- Plan and product information
- Frequently Asked Questions
- Quick links to Plan Member online claims and Plan Sponsor online administration sites
providerConnect ™
$pcLink.bodyUnder providerConnect, health and dental providers can submit online claims directly to Wawanesa Life for Plan Members. Features of providerConnect include:
- Check patient eligibility
- Submit claims in real time for adjudication (health and dental)
- Download forms for services and supplies requiring prior authorization
- Submit digital x-rays and photos for dental services
- View dental predetermination statements
We are always here to assist you
If you have any questions or need support with Plan Administration you can contact us.
Are you a Plan Sponsor?
Contact your Broker or Agent to learn more about our product suite and how Wawanesa Life can support your business.
Are you a broker?
Please contact your Wawanesa Regional Group Manager or National Manager if you would like more information about the products and services we offer.